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The Customer Technology Support division provides desktop software support, training, thin client services, helpdesk services, and computer lab facilities for the students, faculty and staff at the UTHSC campus.
Desktop Software Support
Desktop software support includes but is not limited to, computer software, network services, security, printer support, anti-virus, computing assessments, as well as troubleshooting technical computing problems.
Computer Training
The computer training section of this division provides training at no cost to departments. Delivery methods include instructor-led, personalized and individual instruction. The mission is to provide computer training designed to increase end-user productivity, efficiency, and knowledge.
Helpdesk
The HelpDesk is a focal point for computing needs for students, faculty and staff. Customer Technology Support’s goal is to provide users with up-to-date information on technical problems in a courteous and efficient manner. Users can either call or come by the HelpDesk for assistance.
Computing and Teaching & Testing Labs
ITS has two computer labs located in the GEB and one in the Student Alumni Center (SAC). The labs located in the SAC and in B110 of the GEB are 24-hour open access labs for students.
For your protection the labs have 24-hour camera surveillance. Other services provided include printing, temporary file storage, and Internet capabilities.
The computer lab in room B107 of the GEB is a teaching/testing lab available to faculty and staff on a first-come, first-serve basis. It houses 50 Intel machines and an electronic whiteboard with
audiovisual capabilities as well as 24-hour camera surveillance. Lab availability may be checked using the online calendar. To reserve lab time,
call 448-1408 or email your request to labmanager@utmem.edu or fill out the online form.
How can I check to see if the GEB B107 lab is
available for the time I need?
You can
view a web calendar listing
current reservations in GEB
B107 Teaching and Testing computer lab. You will have to enter
your UTHSC e-mail username and password to view the calendar.
Need to reserve B107 GEB
(Teaching and Testing lab)?
Click here to fill
out a form which will go directly to Chandra Johnson, the ITS Lab Manager.
Customer Technology Support communicates to the campus through a technical users group called, Tech Talk. This group has greatly improved communications to the end user as well as to Customer Technology Support.
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